When the staff the ESS or payslip password, or you have forgotten the initial password you have set, you can change or reset the password in the back-end.
Go to the Applicant profile->More->Change password/Reset password OR
Go to the placement profile->More->Reset placement password and select all placements. A notification email with a randomly generated password will be sent to the work email of the placement OR
Reset the password by importing.
You can go to Applicant->Export the file. You can see the column "Password". You can input the password you want e.g the HKID and import the file to the system.
**Please remember to delete other unused spreadsheets and also the unused columns if you no need to update other information.