Check Email cannot be Sent

Why Check Email cannot be sent?

Sometimes, you find that the staff cannot receive the system email(e.g, Payslip, IR56B, Leave Application email), i.e. you find the email fails to send out.

How to Check if the Email is sent successfully?

• Go to System Menu(place you log out) -> Email Log
• Find the Email
  • You can use the filter, e.g., Subject of the email, Email address, Date to find the email
• Check the Status "Is Success" is True or False
• Please check the Error Message if you find the status is False

  

Outlook limits error message and resend

This error occurred because Outlook limits the number of emails that can be sent per minute. This configuration is controlled by Outlook and cannot be adjusted from Backstage.

✅ Please try resending the email (If it is available on the related page) after one minute — it should send successfully. If it still fails, please wait another minute and resend.

• e.g. Leave application can be resent by point to [More] > [Resend notification email]

Check Email cannot be sent

• Ask IT to Check the SMTP server
• Check the system SMTP server setting
  • Go to System Menu -> Smtp Setting
  • Check all of the setting is correct, especially the Authentication Information
  • Send Test Email