❌ Direct Message (e.g. Whatsapp, Signal, Telegram, etc) to our team member
❌ Personal email or mobile phone of our team member
These channels are not supported because:
Unavailable Team Member: we work as a team to provide support to dozens of clients. Reaching us with proper support channel ensure your question is handled quickly by the available team member.
Missing Records: we need to keep complete support history to ensure you are receiving the best result. Communicating via the above channels put something out of record and will lower the ability we support you in the long run.