Forgot User ID/Password

08-Nov-2024 · Cath Fung
Available in other languages 中文

Sometimes, you may forget your User ID or Password

How to handle when I forget the ESS User ID or Password?

Forgot User ID

  • User ID is your Applicant number or Work Email
  • Please check with your HR/Admin user of your company.

Forgot Password

  • Click "Forget Password"
  • Input your User ID(Applicant Number or Work Email)
    • There will be a notification email with a randomly generated password sent to your work email
    • If you cannot receive the email, or if you do not have a Work Email, please contact your manager/HR/ Admin user of your company.